Frequently Asked Questions

• How can I find out about charitable or low-cost dental care for persons in need?
• Where can people with special needs obtain dental care?
• How do I find a dentist?
• What should I look for when choosing a dentist?
• How do I resolve disputes or complaints?
• Can I get a copy of my dental records?
• What happens if I miss a dental appointment?

How can I find out about charitable or low-cost dental care for persons in need?

Assistance programs vary from state to state, so you may want to contact your state dental society to see if there are programs in your area.

Another possible source of lower-cost dental care is a dental school clinic. Generally, dental costs in school clinics are reduced and may include only partial payment for professional services covering the cost of materials and equipment. Your state dental society can tell you if there is a dental school clinic in your area.

Where can people with special needs obtain dental care?

We suggests the following tips:

• Inform the dentist about your special health or financial conditions.
• Ask if the dentist has training and/or experience in treating patients with your specific condition.
• Ask if the dentist has an interest in treating patients with your specific condition.
• Find out if the dentist participates in your dental benefit plan (dental insurance program.)
• Ask if the dental facility is accessible to the disabled.

How do I find a dentist?

The American Dental Association offers these suggestions:

• Ask family, friends, neighbors or co-workers for recommendations.
• Ask your family physician or local pharmacist.
• If you're moving, your current dentist may be able to make a recommendation.
• Call or write your local or state dental society. Your local and state dental societies also may be listed in the telephone directory under "dentists" or "associations."

You may want to call or visit more than one dentist before making your decision. Dental care is a very personalized service that requires a good relationship between the dentist and the patient.

What should I look for when choosing a dentist?

You may wish to consider several dentists before making your decision. During your first visit, you should be able to determine if this is the right dentist for you. Consider the following:

• Is the appointment schedule convenient for you?
• Is the office easy to get to from your home or job?
• Does the office appear to be clean, neat and orderly?
• Was your medical and dental history recorded and placed in a permanent file?
• Does the dentist explain techniques that will help you prevent dental health problems? Is dental health instruction provided?
• Are special arrangements made for handling emergencies outside of office hours? (Most dentists make arrangements with a colleague or emergency referral service if they are unable to tend to emergencies.)
• Is information provided about fees and payment plans before treatment is scheduled?
  

You and your dentist are partners in maintaining your oral health. Take time to ask questions and take notes if that will help you remember your dentist's advice.

How do I resolve disputes or complaints?

Even in the best dentist-patient relationship, a problem may occur. First, discuss any concerns you have with your dentist. Many times this will help clear up the matter. If you are still not pleased, contact your state or local dental association.

Local dental societies have established a dispute resolution system called peer review to help resolve the occasional disagreement about dental treatment. Peer review provides an impartial and easily accessible means for resolving misunderstandings regarding the appropriateness or quality of care and, in certain instances, about the fees charged for dental treatment.

A peer review committee will attempt to mediate the problem. They may meet to discuss the case and may examine clinical records, talk to the dentist and patient and, when indicated, arrange for a clinical examination.

Can I get a copy of my dental records?

Talk with your dentist about getting a copy of your dental records. Dentists covered by the HIPAA privacy rule are required to provide patients with a copy of their records and state law may also apply.

"A dentist has the ethical obligation on request of either the patient or the patient's new dentist to furnish, either gratuitously or for nominal cost, such dental records or copies or summaries of them, including dental X-rays or copies of them, as will be beneficial for the future treatment of that patient. This obligation exists whether or not the patient's account is paid in full."

What happens if I miss a dental appointment?

Dental offices vary on their policies of missed appointments. Ask your dentist about his or her policy. Many dentists ask that you call to cancel an appointment at least 24 hours in advance. This will allow time for office staff to find someone else for your scheduled appointment. Those who don't call to cancel may be charged all or a portion of an office visit.

When should you cancel an appointment if you feel ill? If you feel up to the visit, keep it — unless you've got a fever, strep throat, can't breathe well or are too uncomfortable to sit in the chair. Some dentists also request patients to cancel if they have an active herpes virus or a cold sore around the mouth. If in doubt, ask your dentist if the visit should be rescheduled.